Privacy

At Rough Patch Counselling, we are committed to protecting your privacy as a client and as a visitor to our website [roughpatchcounselling.com] (the “Site”). This Privacy Policy describes how we collect, use, share, and protect your personal information.

Information We Collect

Rough Patch Counselling collects personal information when you:

Book a session
Make purchases
Contact our team
Request to receive communications
Create an account

This information may include:

Contact details (name, email, phone number, address)
Login and account information
Personal details (date of birth, health information)
Payment or credit card information
Personal preferences (marketing and cookie preferences)

How We Use Your Information

Rough Patch Counselling uses your personal information to:
Providing services you request
Communicate with you about appointments, purchases, or inquiries
Process payments
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Rough Patch takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Information Sharing and Disclosure

Rough Patch Counselling does not sell or rent your personal information to third parties. We may share your information with:

Service providers who assist in our operations (e.g., payment processors, IT services)
Legal authorities when required by law

Data Security

Rough Patch Counselling implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Data Protection and Safeguarding

At Rough Patch Counselling, we are committed to safeguarding your personal information. We employ industry-standard measures to protect your data from unauthorised access, accidental loss, alteration, or disclosure. These measures include:

Secure data encryption protocols
Regular security audits
Strict access controls for our staff

While we strive to protect your information, please be aware that transmitting data over the internet carries inherent risks. We cannot guarantee absolute security for information sent to us online, and you do so at your own risk.

When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to securely delete or anonymize it, in accordance with our data retention policies and applicable laws.

We may store your information electronically using cloud-based services or third-party data centres. Some of these facilities may be located overseas. We carefully select our service providers, ensuring they maintain high standards of data protection and comply with relevant privacy laws and regulations.

Rest assured, we continuously review and update our security practices to maintain the integrity and confidentiality of your personal information.

Data Breach Notification Scheme

If we have reason to suspect a data breach has occurred, we will undertake an assessment in accordance with the Notifiable Data Breach (NDB) Scheme. If we determine there has been an eligible data breach, we will notify you as soon as reasonably practicable. If you suspect that a data breach has occurred, please contact us immediately so that we may conduct the assessment as required under the NDB Scheme.

Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt-out of marketing communications

Cookies and Web Analytics

Rough Patch Counselling uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google– external site.

This website was designed, built and is managed by Eb + Flo Digital. Rough Patch also uses interfaces with social media sites such as Facebook and Instagram. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

Third-Party Links

Our website may contain links to third-party websites. Rough Patch Counselling is not responsible for the privacy practices of these sites and encourages you to read their privacy policies.

Marketing Emails

With your consent, we may send you direct marketing emails and information about Our Services in accordance with the Spam Act 2004 (Cth). You may follow the opt-out instructions in these emails to stop receiving these emails.

Children’s Privacy

Rough Patch Counselling’s services are not directed to individuals under the age of 15 without the express consent of a parent or legal guardian. We do not knowingly collect personal information from children.

Changes to This Policy

Rough Patch Counselling may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

Contacting us

Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us. This website is managed and designed by Eb + Flo Digital.

Rough Patch welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 02 7226 0809

Post: Attn: Director – Privacy Policy

Rough Patch – Affordable Counselling & Mental Health Supports,

E-mail: [email protected]

This Policy is effective as of August 2020

Consent

By using Rough Patch Counselling’s website and services, you consent to the collection and use of your information as described in this Privacy Policy.