FAQ
Booking your appointment
All potential clients are required to attend an initial intake session to ensure that the Rough Patch approach will work best for you. We want to find you a counsellor that’s right for you, and ensure counselling is accessible and sustainable. This session is conducted by a registered counsellor, who will gather some information, answer any questions you have, and make any necessary referrals. If you or the counsellor determine that Rough Patch isn’t the right fit, the counsellor will provide alternative ideas and referrals.
This initial session costs $70 for an individual, or $80 for a couple and is non-refundable whether or not counselling with a Rough Patch counsellor is undertaken. This fee covers the cost of the counsellor’s time and any additional work they will do to ensure you receive appropriate referrals to other services.
Take a look at our counsellor profiles here and see who you might like to work with.
Try to think about what you’d like to get out of counselling, and which counsellor might be a good match. We suggest picking more than one counsellor, just in case they have a long waitlist and can’t see you straight away. Then, when you’re ready to book, send the counsellor you’d like to work with an email and they’ll be back in touch to book an initital appointment.
Please keep in mind that due to our counsellor’s busy schedules, they cannot do intakes over the phone. You will need to book an initial appointment to meet with them and decide whether you would like to work together. All initial appointments are a flat rate of $70, or $80 for couples, and you will use this time to discuss what you’d like to get out of counselling and whether they are a good match for you. If you decide that the fit isn’t right, you can ask to be referred to someone else – no offence will be taken!
It’s also important to remember that there are some clients that our counsellors can’t work with – not because we don’t want to, but because we want you to have the best possible care. If you currently experience domestic violence, are having a mental health crisis, are experiencing severe substance dependency issues, or other acute crises, we can’t provide you with the level of support you deserve. However, we will use your initial appointment to connect you with places that specialise in these issues, so you can get the best possible care.
If you’re not sure which counsellor might be a good fit for you, call us on 02 7226 0809 and we’re more than happy to help you.
Rough Patch offers affordable medium-term counselling and mental health services, of up to 30 sessions in a 12-month period. We do this so we can increase access for anyone who needs us without long waiting lists. You’re welcome to come back for another round of counselling after 12 months, if you like.
Medium-term counselling is a great way of getting support and looking at some of the things in your life that cause distress, worry or other difficult feelings. We can find you a counsellor who has experience working with whatever it is you want to address, including depression, anxiety, stress and worry, relationship, family and parenting difficulties, childhood issues, work and professional issues, and communication difficulties. We have counsellors who specialise in helping people who have experienced violence, sexual assault, disordered eating, and addictions in the past.
You’ll be able to do great things in 30 sessions, but might find you want to continue counselling to get even more benefit. For some people, medium-term counselling won’t be long enough to address trauma, complex issues and healing, and that’s totally normal. If this is the case for you, your counsellor will work with you to find longer-term supports.
We want to support anyone who might need us, but having said this, we aren’t a crisis centre or specialised service. We won’t be able to provide the necessary support you if you currently experience domestic violence, are having a mental health crisis, are experiencing severe substance dependency issues, or other acute crises. We will happily connect you with the places that specialise in these issues, so you can get the best possible care.
A referral service simply means we will use our expertise and resources to connect you with another healthcare provider depending on your need. This might include speciality counselling services, GPs, psychiatrists, psychologists, or other businesses and organisations that can help with counselling, advocacy, or health care.
To put it simply, all four practitioners aim to help people with emotional distress and improve mental health. However, their training and approaches differ.
A psychiatrist is a medical doctor who completes their training and then goes on to specialise in mental health medicine. They can diagnose mental illnesses, prescribe medication, and usually only see their patients for 30 minutes or so. Some psychiatrists are also counsellors, and see their patients once a week for a longer session, but this isn’t very common.
Psychologists complete varying degrees and can specialise in neuropsychology, forensic psychology, educational or developmental psychology, sport and exercise psychology, or counselling psychology. Sometimes, psychologists don’t see clients for counselling, but do things like psychology research or teaching. A Clinical Psychologist specialises in the assessment, diagnosis and treatment of mental health issues.
If you are experiencing extreme mental distress/illness and require a high level of support and mental health care, if you require any assessments or reports for criminal or family court, or generally speaking need a high level of care or specific expertise, a psychologist may be the best support for you.
Social Workers work in many different contexts, such as case work, advocacy, community work, social action, policy development, and education. Counselling Social Workers see clients for counselling, case management and advocacy and tend to be more hands-on with helping people get supports they need from government agencies such as housing, employment, disability support, etc.
Counsellors and psychotherapists have varying levels of training and approaches. Some counsellors and psychotherapists study for many years to complete Bachelors, Masters and Doctoral degrees, and some do not have university degrees at all, although this is uncommon. Unfortunately, counselling isn’t regulated as heavily in Australia as psychiatry, psychology and social work. However, most counsellors are committed to ongoing learning and development, and have a unique approach because of their varied and eclectic training methods.
All Rough Patch counsellors are registered with a professional association, which means they are required to meet strict standards every year, including a certain amount of training, professional development, supervision and learning. They are bound by a code of conduct and ethics which they are required to uphold for their professional registration. All Rough Patch counsellors have a minimum of a Bachelors Degree in counselling or a related field.
At Rough Patch, regardless of a practitioner’s training, approach or registrations, they all work within our model and provide counselling for $70-$160 per individual session, or $80-$170 per couples/family session.
Payments
Rough Patch exists to support people who can’t ordinarily afford the cost of counselling.
Our experienced, professional counsellors reduce their usual fees to provide clients with the counselling and support they need. In turn, Rough Patch provides room hire at a significantly lower rate than other clinics. This means counsellors can charge their clients less, making counselling more affordable.
To keep waitlists short, clients are able to access up to 30 sessions per 12 month period. If more sessions are needed, the counsellor will work with you to find longer-term supports.
Unfortunately, the Australian Government only offers rebates to clients of psychologists and some social workers. Our unique model does not rely on Medicare and still costs less per session than many psychologists, even after the rebate.
We currently do not have any counsellors who are registered as NDIS providers, but we’re working towards this. However, depending on your NDIS plan, you may be able to engage with an NDIS provider outside of Rough Patch who can arrange brokerage or pay for your counselling sessions through their organisation. We recommend speaking to your NDIS Support Coordinator for more details – we’re happy to liaise with them where helpful.
It depends on the counsellor. Click here to view our counsellor profiles, which includes details on who is a registered provider with Medibank Private, BUPA, AHM, St Luke’s Health, CUA Health, Doctors Health Fund, Emergency Services Health, GMHBA, Grand United, Phoenix Health, and Police Health Fund.
Please note that these are the only private health funds in Australia who currently offer rebates on counselling services.
Why Rough Patch is different
A social enterprise is a business that uses its revenue to improve communities, the environment or contribute positively to social wellbeing and advancement. For-profit businesses give their shareholders, including the owners, dividends of the profit made. In non-profit organisations, profits are reinvested and dividends are distributed to the community in the form of services, programs, employment and other resources. A social enterprise strengthens the community by providing a service that benefits everyone.
A non-profit social enterprise is not a registered charity. There are no tax breaks for the business, and they are not eligible for government funding in the same way charities and non-government organisations are.
At Rough Patch, we reinvest any profit back into the business to provide further affordable counselling and mental health supports to those who need us.
Traditionally, mental health services in Australia are either full-fee, for-profit businesses which charge up to $250 per hour, or free services which are funded by faith-based charities or government departments. Often, the waitlists for free services are very long, and the organisations that provide them are underfunded, overstretched, and pay their counsellors a very low wage. They are also often faith-based organisations which isn’t the right fit for many people. At the other end, for-profit businesses charge high fees which aren’t affordable for many people, and generally only attract a partial Medicare rebate for a maximum 10 sessions per year.
Rough Patch provides a solution that sits somewhere between these two extremes. By offering a service that is subsidised by sales from our shop, by revenue from training, consulting to other health practitioners, organisations and businesses, and through donations and grants, Rough Patch provides counselling that is both affordable and accessible.
Yes. We welcome international students, people with temporary visas, and any other people without Australian citizenship. We do not receive any government funding, so your details are not recorded on any government databases and we do not share your data with any other organisations.
As with other countries around the world, many Australians experience a range of mental health difficulties.
One in five (20%) of Australians aged 16-85 experience mental health difficulties every year. (1)
The most common mental health issues are depression, anxiety, and substance use, which often occur at the same time. (1)
Almost half (45%) of Australians will experience mental health difficulties at least once in their life. (1)
Over half (54%) of people with mental illness do not access treatment. (2)
People who do access treatment recover more quickly and have better mental and physical health outcomes. (4)
Health professionals are at greater risk of anxiety, depression and suicide. (3)
Early intervention reduces suffering, improves mental and physical health outcomes, and costs less. (5)
